Amy Karelitz
Instructional Designer & Teacher-Trainer
Design | Create | Teach
Proactive and Reactive Behavior
Overview
When providing instructional design consultation for corporate clients, the starting point is often a vaguely defined problem or goal. In this case, the organization’s supervisors stated that they spent excessive time dealing with employee conflicts and complaints about cross-department communication. I helped the department director redefine the issues as specific behavior changes, and we created short training activities using real workplace topics and materials. The sample below is one 2-hour training from a series of over 30 short courses designed to reset this company’s culture.
Learners
Supervisors and staff in a Human Resources department.
Problem
Reactive behavior is a common contributor to miscommunication and conflict, which can impact workplace function and morale.
Outcome
Employees will employ active listening, pause before responding, and intentionally choose a positive communication style in workplace interactions.
Facilitator Guide
Facilitators are provided with a slide presentation and lecture notes. They lead a 2-hour class session with discussion, case studies, role plays, and other hands-on workplace training activities.
Participant Guide
Participants are provided with a guidebook where they can take notes, answer questions, and complete activities during the 2-hour class session.
Materials used with permission.